Dear Residents of Summer Lake,
Hellol We’re OnCall, and we wanted to take a moment to introduce ourselves and give you sorne important information, so you can help us make your parking experience at Summer Lake hassle-free. We’ve been in business since 2014, and successfully service over 100 communities in the tri-county area.
Our mission is to make sure that you have parking peace of mind, knowing you can come home and park easily and safely without concern for unauthorized vehicles in your community. Using an electronic permit system, we regularly monitor and make certain that only vehicles belonging to you and your neighbors (and any authorized guest vehicles, of course) are parked at Summer Lake. Once you register with us and sign up for an e-permit, we’II be a ble to communicate with you about any issues related to your vehicle via text or email.
lmportant Note:
ANV RESIDENTS WHO HAVE NOT SIGNED UP FOR THEIR E-PERMITS ARE SUBJECT TO VIOLATION/TOW.
MONITORING WILL BEGIN ON October 2, 2018.
Keyword: SUMMER
FAQs (Frequently Asked Questions) How
Much Does an E-Permit Cost?
$50.00 per resident vehicle, renewed annually
How to Get an E-Permit?
The first step in signing up for an e-permit is to register with OnCall through our website. Go to www.OnCallParking.com and choose “RESIDENTS CLICK HERE” on the top menu bar. Follow registration instructions from there. You’II probably notice that the first thing you’re asked far is a Registration Keyword. Your Registration Keyword is SUMMER.
What lnformation is Needed for My Application?
In order to be prepared to complete the application, please have a copy of your driver’s license, proof of insurance and copy of your vehicle registration for each vehicle being added to your application, You may be asking yourself “Why are these documents required far my application?” This information is solely used by your property management team to verify your residency, and to ensure that all vehicle information is up to date, lf needed, please see our privacy policy located at www.oncallparking.com As soon as your residency is verified by your property management office, you will receive an email with your personal login credentials. Once your vehicle has been approved far an e-permit, it is authorized immediately for parking and we will send a parking permit to place in the right rear window of your vehicle.
What About Guests?
lf you’ve gota guest visiting (for example, a friend or family member, or really, anyone parking on the property during our patrolling hours), we’ve made it as simple as possible for you to register their vehicle in our system so that they can enjoy the same hassle-free parking benefits you do. As a registered resident, you can activate up to 2 guest vehicle passes per unit to your account at any given time. This can be done through your OnCall account on the web, or through our mobile applications.
GUEST VEHICLE DEFINITION: Any vehicle besides your primary registered vehicle(s) that needs to associated with your OnCall account. For example, a loaner vehicle or rental vehicle that you are using would be considered a “guest vehicle”, even though it is used by you.
LICENSE PLATE NUMBERS: When registering a guest vehicle, please be careful to input the correct license plate number into the system. lf it has not been entered correctly, OnCall has no way of knowing a vehicle should be authorized on your account and can’t be responsible for the vehicle being towed and removed from the property. lf you think you might have made a mistake entering your guest vehicle’s license plate number properly, please login online at www.OnCallParking.com, and click the link far the guest vehicle in question to edit the license plate number.
14-DAY LIMIT: There is a limit of 14 DAYS for each guest vehicle. Once a guest vehicle exceeds the 14-day limit, that vehicle will then be restricted from the premises for an additional 30 DAYS. You will not have the ability to register a restricted guest vehicle again until after the 30-day restriction period expires, unless otherwise authorized by your property management office within our system. (lf you anticipate the need for an extension for any guest vehicle, please discuss it with your property management office; OnCall will not authorize any extensions directly), In arder to see the number of days remaining for a particular guest vehicle, please check your OnCall account under the remaining days” feature.
What Are Your Patrol Hours?
OnCall will patrol the property between the hours of 10pm -6am. Therefore, it is especially important during these hours that all guest vehicles must be registered.
FAILURE TO REGISTER GUEST VEHICLES BETWEEN THE HOURS OF I0PM-6AM MAV RESULT IN AN IMMEDIATE TOW AT THE OWNERS PARKED EXPENSE. How Are Violations Handled?
To ensure that you do not receive any violations, please make sure that you follow your property’s PARKING POLICY, available online through your OnCall account. To review this parking policy, please login to your OnCall account and select “view parking policy”
lf you receive a violation, an adhesive warning sticker will be placed on the vehicle, OnCall Patrol Staff wilt have documentation supporting the parking infraction which includes pictures, violation descriptions and a date and time stamp. This has been authorized by your board of directors. We don’t want anyone concerned that they’ve incurred a violation without knowing it.
Need To Get In Touch?
Our support team is here to help you with any questions you might have about the OnCall system, to assist you in making any changes you might need to make to your account, and to provide you with details about a specific violation or tow. You can check your OnCall account 24 hours a day, 7 days a week (online ar through our mobile app), call to speak to us during our business hours, ar email us anytime.
OnCall Management Systems On The Web www.OnCallParking.com
OnCall Support line (Business Hours: M-F 6am -10pm; Sat. 8 am-8pm; Sun. 9am -Spm)
(954)473-9001
Email Support support@oncallparking.com
OnCall Mobile Application
OnCall has developed an application to streamline the guest vehicle registration process. You may download our OnCall Parking application foryour Android ar Apple devices by visiting the Google Play or iTunes App stores via your mobile device. Just search for “OnCall Parking” or click the download link from our website.
Thank for you for your help in making parking a hassle-free experience for ali the residents at Summer Lake. Don’t hesitate to reach out to us with any questions ar concerns; calt us at (954) 473-9001 ar email support@oncallparking.com.
Always OnCall for you,
OnCall Support